Learn the Method

framework

ACT Coaching Framework

Sales leadership GPS for behavioral transformation

The ACT (Analyze, Coach, Transform) framework is a structured sales-coaching approach. Questions invite the rep to think for themselves. Use the related Coaching to KPI Integration Template to keep behavior call scores and business KPIs separate.

framework

Skill/Will Matrix

Diagnostic framework for targeted coaching interventions

A Skill/Will matrix for classifying one behavior at a time, not a person. Credit: Max Landsberg, The Tao of Coaching (2003). Use the related Coaching to KPI Integration Template to keep behavior call scores and business KPIs separate.

Skill/Will Matrix: Max Landsberg, The Tao of Coaching (2003); C.O.A.C.H. (Create, Observe, Assume, Connect, Highlight): Camden Coalition of Healthcare Providers, developed with CHOP PolicyLab for care-coordination coaching.

framework

Contract Clarity Canvas

Chapter 3: twelve cells and a plain record sheet

Four dimensions, three questions each. Complete the first two questions alone, compare, then discuss friction together. Not a performance review or a way to assign fault.

From Performance Is Personal by Chad T. Dyar, Ch.3. Psychological safety concept credited to Amy Edmondson.

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Quiet Systems Design

Reducing notification noise

Framework for designing communication systems that minimize interruption while maintaining connection

framework

The Empathy Coaching Framework

Building trust through deep human connection

A reference 5-step framework for building trust, strengthening communication, and enhancing coaching effectiveness through empathy. Grounded in Carl Rogers' Person-Centered Approach, Goleman's Emotional Intelligence Theory, and the Trust Equation by David Maister, Charles Green and Robert Galford (The Trusted Advisor).

Empathy Map: developed at XPLANE; Dave Gray helped refine and publish the Empathy Map; Active Listening: Carl Rogers and Richard E. Farson (1957); psychological safety research: Amy Edmondson.

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GROW Coaching Framework

Goal-Reality-Options-Will model for measurable progress

GROW: third-party reference model, not part of Chad's method. Credit: John Whitmore and colleagues. The foundational coaching framework for session structure and tactical movement. GROW creates a simple, repeatable process that drives from ambiguity to commitment with measurable outcomes at each stage.

GROW: third-party reference model, not part of Chad's method. Credit: John Whitmore and colleagues.

rubric

Coaching Quality Rubric

5-level self-assessment framework

Detailed rubric mapping coaching behaviors from Foundational to Mastery. The rubric levels are for self-assessment; a self-scored result cannot certify. Course completion earns a certificate of completion; self-assessment levels are not professional credentials.

knowledge

The 8 Essential Pillars of Master Coaching

Half a century of wisdom distilled into foundational principles

The core elements that define a complete coaching practice, from trust-building to systemic awareness. These eight pillars represent the accumulated wisdom of master coaches with decades of experience-miss one pillar and the structure wobbles.

Psychological safety research: Amy Edmondson.

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Neuroscience of Coaching

Neuroscience research related to coaching

A framework that summarizes neuroscience research related to coaching, including neuroplasticity and studies of brain activity. It presents research context alongside reflection, learning, and behavior-change exercises without claiming that a coaching technique directly causes a particular neural effect.

knowledge

Performance Drag Theory

The science of organizational friction

reference explanation of how unclear expectations create measurable performance loss

knowledge

Psychological Safety Research

Foundations of team performance

Amy Edmondson's research on how safety enables high performance

Psychological safety research: Amy Edmondson.

knowledge

Clarity as Infrastructure

The performance foundation

Conceptual framework treating clarity as organizational infrastructure, not culture

knowledge

Growth Mindset Science

Carol Dweck's research

Research on how mindset beliefs affect learning and performance

Growth mindset research: Carol S. Dweck; psychological safety research: Amy Edmondson.

knowledge

Active Listening Taxonomy

Levels of listening mastery

Research-based progression from surface to important listening

Active Listening: Carl Rogers and Richard E. Farson (1957).

knowledge

Empathy Neuroscience

Research related to empathetic listening

An overview of neuroscience research related to empathetic listening